Z Rewards Membership Program Terms & Conditions

Membership and Enrollment

Enrollment in the Z Gallerie’s (“Z Gallerie,” “we” or “us”) Z Rewards Membership Program (“Z Rewards'') is limited to participating locations and states. Membership is limited to individuals who are 18 years of age or older. Membership is personal, non-transferable, and non-sellable and is limited to one individual per account. To enroll and use benefits, you must provide a valid email and valid payment card information for recurring payments. Z Gallerie may refuse enrollment at our discretion.

Members of Z Rewards (“Member” or “you”) must provide and maintain accurate and current information. See our Privacy Policy regarding the use of personal information.

Consent to Electronic Communications

By registering, joining, or using the Z Rewards Membership Program, you are consenting for Z Gallerie to send you electronic communications about the Z Rewards Membership Program and your Membership.

Categories of Communications: You consent to receive communications relating to your Membership in electronic form. The communications covered by your consent may include, but are not limited to: (i) Any initial disclosure statement or agreement governing your Membership, including these Terms and Conditions; (ii) Any disclosure required by federal, state, provincial, territorial, or local law; (iii) Any letter, notice, or alert regarding your Membership, including, but not limited to, notices regarding expiration and renewal of your Membership, and any change to your Membership; (iv) Any other disclosures, notices, or communications in connection with the application for, opening of, and maintenance of your Membership. Electronic communications may include your name and certain information about your Membership, including the expiration date of your Membership and Membership renewal fee. Electronic communications may be reviewed by any party with access to your Membership, email account, or hardware or software used to view your Membership information.

Membership Payment

The fee (“Membership Fee”) for enrollment in the Z Rewards program is Seventy-Nine dollars (USD $79.00) per year, plus any applicable taxes. The Membership term is one (1) year from the date the Z Rewards Member last paid the Membership Fee (“Term”).

Membership Fee is non-refundable under any circumstances. Once you sign up, your Membership Fee cannot be returned, regardless of whether purchases have been made or Z Gold has been redeemed. If you choose to cancel your membership, any remaining Z Gold in your account will be forfeited. If you have questions about terminating your membership, please call 877.779.4255.

We may, at our sole discretion, change the Membership Fee. If the Membership Fee is changed, you will be notified of the new Membership Fee amount.

A credit or debit card can be used to pay for your Membership Fee and applicable taxes. If the card we have on file is declined or expires, your membership will be placed on hold, and benefits will be suspended. If your payment details are updated and successfully charged, your Z Rewards membership will be reactivated with a new membership period (Term) based on the successful charge date. Membership will be terminated at the end of the current Term if we cannot successfully charge your payment method.

Following the initial Term, your Z Rewards membership will automatically renew for an additional Term unless you choose to cancel. You will be notified in advance of your renewal date. If you do not cancel prior to the end of a Term, your membership will automatically renew, and you authorize us to charge the then-applicable Membership Fee using any credit or debit card we have on file.

Z Rewards Membership Program Benefits

Z Rewards membership provides active Members with the following benefits:

  • 10% cash back in Z Gold (Z Gallerie’s digital currency).

  • Members earn 10% of the final merchandise value, net of any discounts and before shipping and taxes. Excludes past purchases. Currently, Z Gold can be earned with online purchases only.

  • For custom furniture, customers earn 10% on the initial deposit and the final payment net of discounts and before taxes.

  • For custom furniture, customers earn 10% on the initial deposit and the final payment net of discounts and before taxes.

If a Member cancels their Z Rewards membership, their Z Gold tokens and associated value remain in their account but cannot be redeemed unless the membership is reactivated within 6 months. After 6 months, unredeemed Z Gold will be forfeited.

Benefit Exclusions

Z Rewards benefits do not apply to:

  • Gift cards, shipping & handling fees, or taxes

  • Trade orders, resellers, or marketplace purchases

  • Final sale, clearance items, or promotional bundles (unless explicitly stated)

  • Purchases made before joining Z Rewards

  • Combining multiple discounts unless explicitly mentioned

Redeeming Z Gold

Active Members can use Z Gold to pay in full or partially for Z Gallerie merchandise. If a Member cancels their membership, Z Gold will remain in their account for 6 months. If the membership is renewed within this period, Z Gold can again be redeemed.

Currently, Z Gold can be redeemed online only.

Returns

  • If a member returns an order where they earned Z Gold, the earned Z Gold will be forfeited and removed from their account.

  • If a member redeems Z Gold for a purchase and then returns the prior purchase where the Z Gold was earned, they will receive a refund minus the Z Gold value they used.

  • If a purchase made with Z Gold is returned, the refund will be issued as a store credit.

Other Benefits

  • $20 Z Gold Bonus Award: New Members receive a one-time $20 Z Gold bonus.

  • Free Shipping Events: Members-only events announced to members in advance.

  • Flash Sales: Exclusive early access to flash sales.

Modifications and Notices

Z Gallerie reserves the right to modify these Terms at any time. Members will be notified via email, website postings, or other reasonable means. Continued participation constitutes acceptance of the updates.

Termination

Z Gallerie may suspend or terminate any Z Rewards account at our discretion. Membership Fee will not be refunded if privileges are abused or terms are violated. Upon termination, Z Gallerie may maintain benefits until expiration or forfeit Z Gold if the terms are breached.

Participation is at Member’s Sole Risk

Z Rewards and its benefits are provided on a strictly "as is" and "as available" basis.

Z Gallerie makes no warranty (express or implied, including any implied warranties of merchantability, fitness for a particular purpose or arising from course of performance) with regard to Z Rewards or its benefits, including no warranty as to results from use of Z Rewards. Z Gallerie, its affiliates and partners ("Z Gallerie parties") are not liable for any damages (direct, indirect or otherwise) under any theory of liability arising from use or operation of Z Rewards, or with unavailability of any Z Rewards benefits, even if advised of the possibility of such damages. Liability of the Z Gallerie parties, in the aggregate, shall not exceed fees paid by the Member for that Member's current membership.

No advice or information from or through Z Gallerie or any of its employees or associates shall create any warranty. Some jurisdictions may not allow exclusion of certain damages and implied warranties, so some of these exclusions may not apply to you.

California Notice of Financial Incentive

Under California law, Z Gallerie’s Z Rewards membership program may be considered a financial incentive. You may withdraw from Z Rewards at any time. Please email customerservice@zgallerie.com for withdrawal requests or assistance with your membership.

Dispute Resolution & Arbitration

Except as set forth below, you and we agree that we will resolve all existing, whether asserted or unasserted, and future disputes between us (including any such disputes between you and a third-party agent of ours, and any disputes that arose prior to your acceptance of these Terms) through binding and final arbitration instead of through court proceedings. You and we hereby waive any right to a jury trial of any Claim (defined below). All controversies, claims, counterclaims, or other disputes arising between you and us or you and a third party agent of ours (each a “Claim”) shall be submitted for binding arbitration in accordance with the JAMS Consumer Arbitration Minimum Standards (the “JAMS Standards”). The arbitration will be heard and determined by a single arbitrator. The arbitrator, and not a court, shall determine any question of arbitrability of any claim and any question involving the scope of any arbitration. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. You and we agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act (“FAA”) and federal arbitration law apply to this agreement. However, the Arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement including, but not limited to, a claim that all or any part of this Agreement is void or voidable.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude either party from seeking action by federal, state, or local government agencies. You and we also have the right to bring qualifying claims in small claims court. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.

Neither you nor we may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or our individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. The arbitrator may award in the arbitration the same damages or other relief available under applicable law subject to any applicable limitation of liability, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a “public injunction” and any such “public injunction” may be awarded only by a federal or state court, which that party shall be permitted to pursue in the appropriate court. If either party seeks a “public injunction,” all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a “public injunction” in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party’s claim or prayer for “public injunctive relief.” Including a claim for “public injunctive relief” in any complaint shall not deprive the arbitrator of any right to hear and adjudicate all other claims in arbitration In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of this Terms. This Section of the Terms will survive the termination of your relationship with us.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE JAMS STANDARDS, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Indemnification

You agree to indemnify and hold Z Gallerie harmless from any liability related to your participation in Z Rewards.

Contact Us

Call customer service at 877.779.4255 for assistance, including to cancel membership. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834.